Topkey Docs

Topkey charges a monthly platform fee for access to the platform, debited automatically from your designated Topkey deposit account on the 1st of each month. This page explains how the fee is collected, how to choose which account it is debited from, and how to set up a backup payment method to avoid service interruptions.

Viewing Your Platform Fee

To see your current fee amount, billing cycle, and payment history, navigate to Settings → Company → Platform Fee.

The Platform Fee page shows:

Your current monthly fee amount
The billing date (the 1st of each month)
A full payment history, including the amount, date, and status of each past payment

Downloading a Payment Invoice

You can download a PDF invoice for any individual payment directly from the payment history list. Locate the payment you need in the history, then click the download icon next to it. The PDF will save to your device automatically.

Check the Platform Fee page at the start of each month to confirm the most recent payment processed successfully.

How Autopay Works

Topkey autopay is enabled by default. On the 1st of each month, the platform fee is automatically debited from your designated Topkey deposit account — no action is required on your part.

Choosing Your Autopay Account

You can designate which Topkey deposit account the monthly fee is debited from. This is useful if you manage multiple accounts and want to control which one covers your platform subscription.

Go to Settings → Company → Platform Fee.
Locate the Autopay Account section and select Change (or the equivalent option shown on your screen).
In the Choose an autopay account dialog, select the deposit account you want to use for platform fee payments.
Click Next to review your selection, then confirm.

Choose an autopay account dialog showing a Topkey Checking account and an option to add a bank account

Platform fee payments are debited on the 1st of each month for that calendar month's access to Topkey.

Backup Payment Method

If the autopay debit from your primary deposit account fails — for example, due to insufficient funds — Topkey will attempt to charge your backup credit card on file.

Topkey requires a backup credit card to be on file at all times. The backup card is only charged if the primary ACH payment does not go through.

A 3% convenience fee applies when your platform fee is charged to a backup credit card. This fee does not apply when your fee is paid via ACH from your deposit account.

Adding a Backup Credit Card

Go to Settings → Company → Platform Fee.
Select Backup Payment Method.
On the Backup payment method page, click Add credit card.
Complete the secure card entry form. By adding a card, you agree to Topkey's Billing Terms.
Once saved, your backup card will appear on the Backup Payment Method page.

Backup payment method page with an Add credit card button and a note about the 3% convenience fee

Updating or Removing a Backup Card

To update your card, add a new credit card following the steps above. The new card will replace the existing one.
To remove your card, select the remove option on the Backup payment method page.

Keep a backup payment method on file at all times to avoid service interruptions if your deposit account has insufficient funds on the billing date.

Failed Payments

If both the primary deposit account payment and the backup credit card charge fail, Topkey's billing team will contact the account admin directly for further instructions. Access to certain features may be restricted until the outstanding fee is resolved.

Do not wait to be contacted — if you know your account may have insufficient funds before the billing date, update your autopay account or ensure your backup card is current.

Frequently Asked Questions

What happens if I don't have a backup payment method on file and my primary payment fails?

If there is no backup credit card on file and the ACH debit from your deposit account fails, Topkey's billing team will reach out to the account admin directly to resolve the outstanding balance. To avoid this, always keep a valid backup credit card saved under Settings → Company → Platform Fee → Backup Payment Method.

Can I change which deposit account the platform fee is debited from?

Yes. Go to Settings → Company → Platform Fee and update your autopay account at any time. You can select any Topkey deposit account that is open and in good standing.

How do I get a record of what I've been charged each month?

Your full payment history is available under Settings → Company → Platform Fee. You can download a PDF invoice for any individual payment directly from that list.

Questions? Contact Support